loveph Terms & Conditions

The following terms shall have the meanings assigned to them throughout these Terms and Conditions:

By accessing the loveph platform, creating an account, making a deposit, or placing a wager, you unconditionally accept these Terms and Conditions in their entirety, along with the loveph Privacy Policy and any game-specific rules published on the Platform. These documents together form the complete agreement between you and loveph.

If you are accessing the Platform on behalf of another person, you represent and warrant that you have the authority to bind that person to these Terms. loveph reserves the right to require evidence of such authority at any time.

These Terms are published in English. In the event of any inconsistency between an English version and any translation, the English version shall prevail.

To be eligible to register and maintain a loveph account, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age.
• You are a resident of the Republic of the Philippines, or are physically present in the Philippines at the time of play, and are legally permitted to access online gaming services under applicable law.
• You are not located in a jurisdiction where online gambling is prohibited or restricted.
• You are acting on your own behalf as an individual, and not as an agent, representative, or nominee for any third party.
• You do not have an existing loveph account (duplicate accounts are prohibited).
• You have not previously been self-excluded from loveph or had an account closed by loveph for Terms violations.
• You are not a current employee, contractor, director, or immediate family member of loveph or any of its affiliated game providers.

loveph conducts age verification at registration and may require additional documentary proof of age at any time, including but not limited to prior to processing a withdrawal. Acceptable documents include a valid Philippine government-issued ID displaying date of birth (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID, voter's ID).

Each Player may hold only one (1) loveph account at any time. The registration of multiple accounts — whether under the same name, the same device, the same mobile number, the same bank account, or the same GCash wallet — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances.

When registering, you agree to:

• Provide accurate, complete, and current personal information, including your full legal name, date of birth, Philippine mobile number, and address.
• Notify loveph promptly of any changes to your registered information.
• Maintain the confidentiality of your account password and OTP codes at all times.
• Accept full responsibility for all activity conducted through your account, whether or not you authorised such activity.
• Notify loveph immediately at [email protected] if you suspect unauthorised access to your account.

loveph will never ask for your password via email, SMS, or live chat. Any communication claiming to be from loveph and requesting your password should be treated as fraudulent and reported to our support team immediately.

loveph accepts deposits via the following methods: GCash, Maya (PayMaya), BPI, BDO, Metrobank (via InstaPay and PesoNet), 7-Eleven CLiQQ, QR Ph, and USDT TRC20. All real-money deposits are denominated in Philippine Pesos (PHP) except USDT, which is converted at the prevailing market rate disclosed at the time of transaction.

By making a deposit, you confirm that:

• The funds being deposited belong to you and are not proceeds of any unlawful activity.
• You are the registered owner of the payment method used (e.g., the GCash number must be registered in your own name).
• You accept that loveph may delay, hold, or reverse deposits pending KYC verification or fraud review without prior notice.

The minimum deposit amount is ₱200. Maximum deposit limits vary by payment method and player account tier and are displayed in the cashier at time of transaction. loveph does not charge platform-side deposit fees, though your payment provider's own fees (if any) apply independently.

Deposits made in error or to incorrect accounts cannot be reversed by loveph once processed. Players are responsible for verifying all transaction details before confirming a deposit.

Withdrawals may only be made to payment methods that match the identity of the registered account holder. loveph does not process withdrawals to third-party accounts, whether personal or business.

All withdrawals are subject to:

• Completion of KYC identity verification, including submission and approval of a valid government-issued Philippine ID.
• A minimum withdrawal amount of ₱200 for GCash and Maya, and ₱1,000 for bank transfers.
• A mandatory minimum wagering requirement of one (1x) turnover of the deposited amount on real-money games before the first withdrawal from any new deposit is processed.
• Any applicable bonus wagering requirements being fulfilled prior to withdrawal of bonus-derived funds.
• Anti-money laundering compliance review, which loveph may conduct at its sole discretion and without advance notice.

loveph targets processing times of under 15 minutes for GCash and Maya withdrawals during normal operations. Bank transfers via InstaPay typically complete within 1 hour. These are target times, not guarantees — loveph accepts no liability for delays caused by payment providers, bank processing schedules, or compliance review holds.

loveph reserves the right to request additional verification documents before processing any withdrawal, particularly for amounts exceeding ₱50,000 in a single transaction or ₱200,000 in a calendar month.

loveph offers bonuses and promotional incentives subject to specific terms published alongside each offer. General bonus terms applicable to all promotions unless stated otherwise include:

• Bonuses are awarded at loveph's sole discretion and may be withdrawn or modified at any time.
• Each bonus offer specifies a wagering requirement (also called rollover requirement) — the number of times the bonus amount must be wagered on qualifying games before the resulting balance becomes eligible for withdrawal.
• Wagering requirements must be completed within the validity period stated for the bonus. Unfulfilled bonus amounts expire at the end of the validity period.
• Where a bonus and real-money balance coexist in the same account, real-money funds are used for wagers first by default unless the platform interface indicates otherwise.
• Bonuses are personal to the account holder. Bonuses obtained through multi-accounting, bonus abuse, coordinated exploitation, or any fraudulent means will be voided and the account suspended.
• loveph reserves the right to reverse bonus credits and associated winnings where fraudulent or abusive patterns are detected, including but not limited to: low-risk hedging strategies designed to clear wagering requirements with minimal exposure, collusion between players, or exploitation of software errors.

The current bonus wagering requirement for standard welcome bonuses on loveph is 25x the bonus amount on qualifying live casino and slot games. Specific promotions may carry different multipliers, which will always be clearly stated in the individual promotion's terms.

All slot games on loveph use certified Random Number Generator (RNG) technology independently audited by qualified third-party testing laboratories. Live dealer games are conducted by real dealers under real-time video streaming with physical cards and dice — no digital simulation. Game outcomes are determined solely by the rules of each game and cannot be influenced by loveph, its staff, or its technical systems.

Players acknowledge that:

• All gaming outcomes carry an inherent house edge in favour of loveph as the operator.
• Past game outcomes do not predict future outcomes in any game of chance.
• The Return to Player (RTP) percentages published for slot games represent long-term statistical averages across millions of spins and do not guarantee individual session outcomes.
• Any game result that the Player believes to be erroneous must be reported to loveph support within 48 hours of occurrence. Claims submitted after this period may not be investigated.

In the event of a technical malfunction — server interruption, connectivity failure, or software error — that affects an active game round, loveph's technical logs shall be the definitive record of the game state at the time of the malfunction. loveph may void and refund affected bets, or replay affected rounds, at its sole discretion based on available technical evidence.

The following conduct is strictly prohibited on the loveph platform and constitutes grounds for immediate account suspension, balance forfeiture, and reporting to relevant authorities where applicable:

• Registering more than one account, or registering an account on behalf of another person.
• Using a false identity, false date of birth, or fraudulently obtained documents during registration or KYC.
• Attempting to circumvent the Platform's security, technical measures, or game logic through automation, bots, scripts, or any form of artificial intelligence not approved by loveph.
• Colluding with other players, game providers, or loveph employees to gain an unfair advantage in any game.
• Engaging in bonus abuse, chip dumping, match betting through loveph, or any systematic strategy designed to exploit the Platform's promotional or game mechanics.
• Depositing funds that are the proceeds of criminal activity, or using loveph for money laundering in any form.
• Threatening, harassing, or abusing loveph staff, live dealers, or other players through any communication channel.
• Attempting to access the Platform from a jurisdiction where such access is prohibited by local law.
• Using VPN, proxy, or IP-masking technology to misrepresent your location.

loveph reserves the right to investigate any account suspected of prohibited conduct without prior notice. During investigation, loveph may freeze account withdrawals pending review. Where prohibited conduct is confirmed, loveph may void all associated bets and transactions, close the account permanently, and report the matter to PAGCOR or relevant law enforcement agencies.

loveph provides the following responsible gaming tools, accessible directly from your account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limits take effect immediately when set and cannot be increased without a mandatory 24-hour cooling period.
• Loss Limits: Set a maximum net loss amount over a defined period. Exceeding the limit suspends real-money gameplay for the remainder of the period.
• Session Time Alerts: Receive notifications when you have been actively playing for a defined duration.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours to 6 weeks). No gaming or withdrawals are possible during a cooling-off period.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from loveph for a minimum of 6 months up to a lifetime ban. Self-exclusion cannot be reversed for the duration selected.

All players must be at least 21 years of age in compliance with PAGCOR regulations. loveph will never knowingly allow a person under 21 to hold or use a real-money account. If you become aware that a minor may have accessed a loveph account, contact us at [email protected] immediately.

For more detailed information on responsible gaming policies and external support resources, please visit our dedicated Responsible Gaming page.

loveph may suspend, restrict, or permanently close any account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe.
• Account inactivity — accounts with no login activity for a continuous period of 12 months may be marked dormant. Dormant account balances are not forfeited but may incur a monthly administrative fee of up to ₱200 after the 12-month inactivity period, applied until the balance reaches zero or the account is reactivated.
• Direction by PAGCOR or another regulatory or law enforcement authority.
• At the Player's own request (account closure or self-exclusion).

Where an account is closed by loveph for Terms violations, any balance in the account may be forfeited. Where an account is closed at the Player's request or for non-violation reasons, any verified real-money balance (excluding unmet bonus funds) will be returned to the Player via their registered withdrawal method following completion of KYC, subject to applicable withdrawal terms.

Players may request voluntary account closure at any time by contacting loveph support. Accounts under active investigation may not be closed until the investigation is resolved.

All content on the loveph Platform — including but not limited to the loveph brand name, logo, website design, game interfaces, marketing materials, promotional content, text, images, and software — is the proprietary intellectual property of loveph or its licensed content providers. All rights are reserved.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes. This licence does not permit:

• Copying, reproducing, or distributing any Platform content without written authorisation from loveph.
• Using loveph's brand name, logo, or trademarks in any commercial context or in a way that implies endorsement.
• Reverse engineering, decompiling, or attempting to extract the source code of any Platform software.

To the fullest extent permitted by applicable Philippine law, loveph's total liability to any Player in connection with their use of the Platform shall not exceed the total amount of real-money funds deposited by that Player in the twelve (12) months preceding the event giving rise to the claim.

loveph shall not be liable for any of the following, regardless of how they arise:

• Loss of profits, revenue, anticipated savings, business, or goodwill.
• Any indirect, special, incidental, or consequential losses.
• Losses resulting from technical failures, including server outages, internet connectivity interruptions, or device failures on the Player's end.
• Losses resulting from the Player's failure to maintain account security, including losses due to shared passwords or unauthorised third-party access where the Player was negligent in protecting their credentials.
• Interruption of gaming due to scheduled or emergency maintenance.

Nothing in these Terms limits loveph's liability for fraud, death, or personal injury caused by loveph's negligence, or any other liability that cannot lawfully be excluded under Philippine law.

The collection, use, storage, and processing of your personal data in connection with your loveph account is governed by the loveph Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these Terms, you also accept the Privacy Policy in its current form.

In summary, loveph collects and uses your personal data to: operate your account, process transactions, conduct KYC verification, comply with PAGCOR and anti-money laundering regulations, provide customer support, and (with your consent) communicate relevant promotions. loveph does not sell or rent your personal data to third parties.

Your data rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) — including rights to access, correction, erasure, and data portability — are detailed in our Privacy Policy.

If you believe a game outcome or transaction on loveph was incorrect, you must submit a complaint to loveph support within 48 hours of the event in question. Complaints must include: your registered mobile number or account reference, the date and time of the disputed event, the game or transaction reference number (where available), and a description of the issue.

loveph will acknowledge all complaints within 24 hours and provide a substantive response within 5 business days. For complex cases requiring technical investigation, loveph may extend this period and will notify you of the extended timeline.

Where a complaint cannot be resolved to your satisfaction through loveph's internal process, you may escalate the matter to PAGCOR via PAGCOR's official complaints channels. loveph fully cooperates with PAGCOR's dispute resolution processes.

During the pendency of any dispute, the account may be subject to withdrawal restrictions to preserve the integrity of the investigation. loveph will not restrict access to undisputed account funds during this period.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

The parties agree to attempt good-faith negotiation and, where appropriate, mediation before initiating formal legal proceedings. Nothing in this clause prevents either party from seeking interim injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

loveph reserves the right to modify these Terms and Conditions at any time. Material changes — those affecting Players' rights, withdrawal conditions, bonus terms, or eligibility criteria — will be notified to Players via their registered mobile number or email at least 7 calendar days before the changes take effect.

Non-material changes (such as clarifications of existing terms, formatting corrections, or updated contact details) may be made without advance notice and take effect upon publication.

The current version of these Terms is always available at loveph.one/terms-conditions. The "Last Updated" date at the top of this document indicates the date of the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms.

For any questions, complaints, or correspondence regarding these Terms and Conditions or your loveph account, please contact us through the following channels:

For legal notices, please contact us via email at the address above with "Legal Notice" in the subject line. loveph will acknowledge receipt of formal legal notices within 3 business days.

These Terms and Conditions were last reviewed and updated on 1 January 2026 and supersede all previous versions. loveph reserves all rights not expressly granted herein.